Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
SHIPPING
How much does shipping cost?
Shipping is free on all orders over $50 USD. For orders under $50, shipping costs are calculated at checkout based on your delivery address.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number.
What are the shipping times for orders in Canada?
Orders are typically processed within 24 hours and delivered within 2–4 business days after your order is placed.
Can I change the shipping address on my order?
You can change your shipping address only if your order hasn't been processed yet. Contact us immediately at hello@velouris.us. Once an order has shipped, the address can no longer be changed.
RETURNS
How do I return an item?
Contact us at hello@velouris.us with your order number and reason for return. Once approved, we'll send you instructions on how to send the item back.
What is the return window?
You have 30 days from the date you receive your order to request a return, under our 30-Day Money-Back Guarantee.
Who pays for return shipping?
VelouriS covers return shipping costs for all eligible returns.
How do I know if my return has been received and processed?
You'll receive an email confirming receipt of your return, followed by another email once your refund has been processed.
PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I use multiple payment methods for one order?
No, only one payment method can be used per order.
How do I know if my payment was accepted?
You'll receive a confirmation email as soon as your payment is successfully processed.
Is it safe to enter my payment details on your site?
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment providers. We never store your full card details.
SECURITY
Is my payment secure?
Yes. Our site uses SSL encryption and secure payment protocols. Your information is encrypted for maximum protection, and we never collect or store sensitive card data ourselves.
How is my payment information protected?
All your data is encrypted and processed through certified, secure third-party payment providers.
How do I report suspicious activity on my account?
Email us immediately at hello@velouris.us with all relevant details, and our team will investigate right away.
BILLING
How do I get an invoice for my order?
An invoice is automatically emailed to you shortly after your payment is completed.
Can I change my billing information after purchase?
Once payment has been completed, billing information can no longer be modified for that order.
What should I do if I didn't receive my invoice?
Email us at hello@velouris.us with your order number, and we'll resend it right away.